Cloud PMS

eGlobe Cloud PMS auto mates the daily operations of a hotel. It eliminates the need for manual entry of OTA (Online Travel Agency) bookings into the PMS, as the software does it all for you. This includes allocating room numbers, generating Pro-Forma Invoices, generating reports, and other exciting features.

With our Cloud PMS, the hotel can expect improved efficiency, accuracy, and streamlined processes, leading to better customer experiences and increased revenue. eGlobe PMS can be accessed from anywhere with an internet connection, providing hotel staff with the ability to manage operations from different locations.

It also eliminates the need for expensive hardware and software installations, maintenance, and upgrades, making it a cost-effective solution for hotels of all sizes.

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eGlobe PMS includes a wide range of features, including:

  •  Front Desk Operations: Check-in, check-out, room assignments, room changes, housekeeping management, and guest management.
  •  Reservation Management: Online and offline reservation management, rate and availability management, group booking management, and waitlist management.
  • Billing and Invoicing: Automated billing, invoicing, and payment processing, with support for multiple payment methods and currencies.
  • Reporting and Analytics: Real-time reporting and analytics, with customizable reports and dashboards, to help hotel managers and owners make informed decisions.
  •  Channel Management: Integration with online travel agencies (OTAs) and other distribution channels, including automatic updates of room rates and availability.
  • Inventory Management: Real-time inventory management, with automatic updates of room rates and availability, to help ensure that rooms are sold at the right price, at the right time.
  •  Revenue Management: Occupancy-based dynamic pricing, rate shopping, and revenue optimization tools, to help maximize revenue and minimize revenue loss.
  • Mobile Access: Mobile access to the PMS from smartphones and tablets, enabling staff to manage operations from anywhere, at any time.
  • Integrations: Integrations with other systems, such as payment gateways, global distribution systems (GDS), and channel managers, to streamline processes and improve efficiency.
  • User Management: User management and permission settings, to control access to sensitive information and restrict access to critical functions.
  • Data Security: Secure servers and data backup, to ensure data protection and quick recovery in case of a disaster.
  • User-friendly interface: A user-friendly interface, designed to be intuitive and easy to use, reducing the learning curve and improving productivity.
  •   Guest Experience Management: Surveys, feedback forms, and other tools to measure guest satisfaction and improve the guest experience.
  •   Maintenance Management: Maintenance management tools, including work order creation and tracking, to help keep the property in top condition.
  •   Sales and Marketing: Marketing and sales tools, such as email marketing and rate promotions, to help increase revenue and occupancy.
  • Group Management: Group management tools, such as group blocks, rate management, and billing, to help manage group bookings effectively.
  •  Multi-property Management: The ability to manage multiple properties from a single, centralized platform, enabling hotel chains and management companies to improve efficiency and productivity.
  • Customization: Customization options, including custom fields, reports, and integrations, to tailor the PMS to the specific needs of each property.
  • User Training: User training and support, to ensure that all staff members are trained and familiar with the PMS, improving productivity and reducing the risk of errors.
  • Multi-language Support: Multi-language support, enabling the PMS to be used by staff and guests who speak different languages.
  • Payment Processing: Automated payment processing, including credit card processing, to reduce manual effort and improve accuracy.
  • Automated Workflows: Automated workflows, such as room status updates and billing, to help streamline processes and improve efficiency.
  • Real-time Updates: Real-time updates, including room status, occupancy, and availability, to ensure that information is always up-to-date.
  • Access Control: Access control, including user roles and permissions, to ensure that sensitive information is protected and that users have only the necessary level of access.
  • Audit Trail: An audit trail, to track changes and ensure accountability.
  • Integration with Other Systems: Integration with other systems, such as accounting systems and point of sale (POS) systems, to help streamline operations and reduce manual effort.
  • Environmental Sustainability: Tools to track and monitor energy usage, water usage, and other sustainability metrics, to help properties reduce their environmental impact.
  •  Advanced Security Measures: Advanced security measures, such as encryption and firewalls, to protect sensitive data and ensure that the system is secure.
  • Data Backup and Recovery: Data backup and recovery capabilities, to ensure that data is protected and that it can be quickly recovered in case of a disaster.

Linked Room

The Linked Room Blocking feature in eGlobe PMS addresses the complexity hoteliers face when managing inventory for properties such as apartments and villas, which can be sold either as whole units or as individual rooms. Consider a scenario where a hotelier has a 3-room apartment and wants to offer it for sale both as the entire apartment and as individual rooms. To manage this effectively, they create four listings: the Apartment and three individual rooms. The challenge lies in maintaining the relationship between the apartment and its rooms:
  • When the apartment is booked, all three rooms must be automatically blocked as sold out.
  • If individual rooms are booked, the apartment and the specific room must be blocked, while the remaining rooms remain available for sale.
  • In the event of a cancellation, the same method must be used to unblock the rooms.
With the eGlobe Channel Manager’s Linked Room Feature, hoteliers can easily establish parent-child relationships between rooms and manage inventory seamlessly.

Add New Reservation

Easily manage walk-in and travel agent bookings with eGlobe PMS. Our system provides a fast and simple process for adding offline bookings, making it easy for you to stay on top of your property’s reservations.

Key Features:

  1. Customizable Rates: Retrieve pre-loaded rates or offer customized rates to suit your needs. The system automatically recalculates taxes, ensuring that all financial information is accurate and up-to-date.

  2. Temporary Booking Blocks: Need to temporarily block a booking? No problem! eGlobe PMS allows you to block bookings and release them when you’re ready.

  3. Request Payments: Request payments via WhatsApp, SMS, or email, streamlining your payment process and making it easy for your guests to pay for their reservations.

The system’s customizable rates and automatic tax calculations help to ensure that your financial information is always accurate, and the ability to block bookings and request payments via multiple channels makes it easy for you to manage your reservations and payments.

Auto Room Allotment

The constant flow of confirmed and cancelled online bookings through OTA’s can make manual tracking a frustrating and time-consuming task for hoteliers. This often leads to guests spending additional time at the reception desk during check-in and a less than ideal start to their stay.

At eGlobe, we understand the importance of streamlining the process and offering a seamless experience for guests. Our system automatically manages and assigns room numbers as soon as a booking is made or cancelled, allowing you to automate the process and eliminate any manual errors or delays.

Service Request

The eGlobe Housekeeping app revolutionizes communication between housekeeping and the Cloud PMS system, providing instant and seamless coordination. As soon as a service request is made from any room, housekeepers receive an immediate notification directly on their mobile app, complete with request details. This results in increased efficiency and saved time for the hotel, allowing housekeepers to quickly and effectively attend to guests’ needs.

Rate Parity Alert

With the increasing competition in the hospitality industry, it’s crucial to ensure consistent pricing across all channels to maintain a strong presence on various Online Travel Agencies (OTA’s). The eGlobe Channel Manager takes this burden off your shoulders by providing real-time rate monitoring and alerting you via email in case of any rate discrepancies found on any OTA, helping you to quickly rectify the issue and maintain your competitive position.

 

Booking Calender

With eGlobe’s booking calendar, you can keep track of all your property’s bookings at a glance. The calendar view presents your bookings in an easy-to-understand format, and you can even break it down further into daily or weekly modes for more detailed information.

Pro-Forma Invoice

With eGlobe’s automated Pro-Forma Invoicing system, you can effortlessly create detailed invoices for all of your bookings with just a few clicks. The invoices include comprehensive information about the amount payable, including the breakdown of GST, guest GST, and net payable, as well as any Point of Sale charges. Plus, with the added convenience of quick pay links, you can quickly and easily receive payment from your guests. This streamlined system saves you time and effort while providing your guests with a professional and organized billing process.

 

Booking Notes

At a hotel, operations run continuously 24/7, making effective communication between staff members of different shifts a challenge. Our Booking Note Module resolves this issue by allowing you to record all communications with a staff member’s name and a timestamp, along with alerts for added convenience.

Guest Details

Effortlessly store guest information such as check-in and check-out times, photo ID, email, and phone numbers for easy access and reference. Allow pre-check in for smooth functioning.

 

Quick Pay

With eGlobe’s manual quick pay link feature, you can effortlessly send payment links to your guests’ email or mobile phone for any OTA bookings. Your guests have the flexibility to make online payments through a variety of payment options, including credit and debit cards, net banking, and cash cards. These payments are directly linked to pro-forma invoices, ensuring a seamless and streamlined payment process. Additionally, you can create automated quick pay links for “pay at hotel” bookings to make the payment process even more convenient for your guests.